How AppointmentFlow.ai collects consent to send SMS, and what messages users receive.
AppointmentFlow.ai sends SMS notifications only to its own registered users — paid business customers and registered referring real-estate agents — about activity on their own accounts. We do not send SMS to consumers, prospects, or anyone we do not have a prior business relationship with. Every recipient explicitly opts in through a web-based signup form before any message is sent.
Both signup flows below use an explicit, unchecked-by-default consent checkbox. The form's submit button remains disabled until the user actively checks the box — consent is never implied by form submission alone. The exact consent language shown to the user and the timestamp of their agreement are recorded on our servers.
A business owner creates an account and, during step 3 of the onboarding flow at appointmentflow.ai/onboarding, enters their mobile number and agrees to the following:
The checkbox is unchecked by default. The button above stays disabled until the user actively checks the box.
This page is reached only after the user has created an account, so it is not publicly navigable — the consent UI above is reproduced here verbatim for review purposes.
A real-estate agent registers on the public page at appointmentflow.ai/for/realtors and agrees to the following:
The checkbox is unchecked by default. The button above stays disabled until the user actively checks the box.
This signup form is on a public page and can be viewed directly at the URL above.
After opting in, business owners receive a text summary each time their AI receptionist answers a call. Referring agents receive a text when a client they referred calls one of their vendors. Example messages:
New call - Smith Plumbing Sarah Johnson 404-555-0142 1247 Oak St Caller asked about a kitchen sink leak, available Tuesday or Wednesday morning. Reply YES to book on your calendar, NO to skip. Reply STOP to opt out.
FYI from AppointmentFlow — Sarah Johnson just called Smith Plumbing. Looks like one of the clients you referred. We have all the details and will follow up shortly. Reply STOP to opt out.
No mobile information — including phone numbers and SMS opt-in data — is shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never shared with any third party. Full detail is in our Privacy Policy.
See also our Privacy Policy and Terms of Service.